Penventon Park Hotel is committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, and protect any personal information that you provide when you use our website or interact with our services. By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following information:
- Personal identification details: Name, address, email address, phone number, etc.
- Payment information: When booking a stay or purchasing services.
- Usage data: Information on how you interact with our website, such as pages visited, IP address, and browser type.
- Preferences and interests: Preferences in dining, accommodation, and other services during your stay.
- Cookies and tracking data: To enhance your experience and personalise content.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process bookings, reservations, and other services you request.
- To improve our website, products, and services.
- For marketing purposes, such as sending promotional emails, if you have opted in.
- For internal record-keeping and data analysis.
- To respond to customer enquiries or support requests.
3. Marketing Communications
Any guests who have stayed at our hotel, eaten at our restaurant, attended an internal event, or received a treatment in our spa will be considered ‘previous guests’. We may contact such guests with marketing emails containing information and offers on stays, experiences, and events which, based on their previous activity and purchases, we consider to be of interest to them. The lawful ground of processing in these circumstances is Legitimate Interests. Where we rely on Legitimate Interests as the basis on which we are processing your data, we will first carry out an appropriate Legitimate Interest Assessment. Previous guests can opt out at any time by emailing us or clicking the unsubscribe link on any of the emails we send them.
4. Data Sharing and Disclosure
Penventon Park Hotel does not sell or rent your personal information to third parties. However, we may securely share your information:
- With trusted third-party service providers who assist us in providing services (e.g., payment processors, IT providers).
- Where required by law or to protect the rights and safety of our guests, staff, and property.
5. Data Security
We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
6. Your Rights
You have the right to:
- Request access to your personal data.
- Correct or update any inaccuracies in your data.
- Request deletion of your data in certain circumstances.
- Object to certain uses of your data, such as direct marketing.
To exercise any of these rights, please contact us at [email protected].
7. Cookie Policy
Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us analyse web traffic and personalise your visit. You may choose to accept or decline cookies, but declining may limit the functionality of our site.
8. Third-Party Links
Our website may contain links to other websites of interest. However, once you leave our site, we are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.
10. Contact Us
If you have any questions about our Privacy Policy or how we handle your personal data, please contact us at:
Penventon Park Hotel
West End, Redruth, Cornwall, TR15 1TE
01209 203000
[email protected]
Last Updated: 14/11/2024