COVID-19 A message of assurance

At the Penventon Park Hotel, the health and safety of our guests and staff are our priority.
As the COVID-19 outbreak continues to develop, we have in place stringent and thorough
procedures to help protect our guests and staff and we are following the advice and
guidelines issued by the World Health Organisation (WHO) as they are given. While there
are no affected cases in our Hotel, our team remains cautious and will adhere to these strict
hygiene precautions and WHO advice until the crisis is over.

We have a fully instructed, trained and briefed team at the hotel, all of whom have your well being as their number one priority. Since the outbreak commenced, we have kept ourselves fully informed as things unfolded and our hotel management team have introduced escalating risk mitigation measures in the wake of the new Coronavirus.

In the event of a suspected COVID-19 case, we have an Emergency Response Plan in place.

Some of the things we are doing:

We have implemented strict hand washing and hygiene procedures amongst our team and have drawn up an emergency plan to protect both our guests and employees. We are fully stocked with all relevant cleaning and disinfection products to help combat the spread of Coronavirus, along with all hotel essential supplies.
We are stopping the breakfast self-service buffet and other ‘open’ food service and offering table service only.

Cleaning and Sanitation procedures

In addition to our normal cleaning procedures, the public areas, the main entrance, reception, door handles, counter tops, tables, handrails and other key touchpoints are being sanitized and disinfected frequently each day and our night porters are deep cleaning these same areas including corridors at night using the recommended disinfection products.

Guest rooms are receiving additional cleaning upon departure paying particular attention to touch points. We have added hand sanitise to our public areas. At night our night porters have begun to disinfect the public areas using a fogging machine containing Steri-7 disinfectant
.
We understand the situation is worrying but we would like to reassure all our guests that we are closely monitoring the developing situation and following the guidance of Public Health England, the NHS and our Government.

We are very much open for business as usual, and only request that our guests follow our lead by example policy of hand washing thoroughly every hour, catching coughs or sneezes in a tissue and by reducing handshakes and other physical contact.

We remain vigilant and you can be confident that as the situation develops that every piece of official advice received will be acted on in a timely manner.

We hope you will not be unduly put off visiting our beautiful, quiet County at this time and would advise you to check the Gov.UK website for the most up-to-date information:

www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public