Meet The Team

Aaron Pascoe Director/General Manager

I grew up at the Penventon hotel in Cornwall and have helped out since I was 11 years old. At college I received a BSC in Biochemistry. However, as any Cornish person will know, there is no place like home and, inevitably I ended up back in the County and back at the Penventon.

I have overseen many developments. We aim to provide a more up-to-date offering to clients; continuing to provide our classic reputable service whilst remaining modern where it counts. We have expanded from 45 to 65 bedrooms with the introduction of our luxury Garden Suites in 2002 and we have invested £300,000 in redevelopment for the oldest parts of the hotel. Our latest addition has been our Venetian Room which was built in 2005 and currently we are completing a major overhaul of our Corporate Single bedrooms.

The future of the hotel is bright. We have major plans submitted to commence at the end of 2009 which will enable us to build a further 20 bedrooms, a 300 capacity conference and events suite and a major gym/leisure complex. Lots of things are changing for the better at the hotel; not only the refurbishment plans but also the management style. My family have always run our luxury hotel and have been very hands on. We are changing the company culture as my parents now retire and the decisions that are made are less dependant on a member of the Pascoe family. The team have more authority and the responsibility that goes with it!

I am also the Operations Director of the Greenbank Hotel in Falmouth. When I have any spare time I enjoy the outdoors; climbing, surfing and sailing amongst other hobbies. I’ve recently earned a Master Practitioner in NLP; quite interesting. I have 3 children with my wife Laura who are just growing towards their teens. It shall not be long before they start helping out at the hotel for their pocket money!

Our Deputy General Manager Paul has now joined us and is very involved in overseeing operations. Our latest recruit is Jessica; as we now have a fully operational Sales and Marketing department; another first for the hotel! Indeed, much will be changing in the future here at Penventon although our traditional family values still remain, as always.

I look forward to welcoming new guests and welcoming back the many familiar faces. The Penventon Management team has a combined 365 years of catering and hospitality experience; quite an achievement! On that note, I shall introduce the team!

Contact: apascoe@penventon.com

Mark Pascoe Director

Mark Pascoe is Director of the Penventon along with brother Aaron. David Pascoe’s eldest son has been a director for 20 years and in this time has designed and built our on site Nightclub ‘The Zone’. Having previously run 4 nightclubs, Mark now only runs 2 and the hotel club in Cornwall ‘The Zone’ which has won South West Nightclub of the Year award twice!
Our onsite sports bar was re-opened in 1992 and named ‘The Spice of Life.’ Mark runs both the hotel pub and club and can be contacted on the details below.

Mark on Mark Pascoe:

1. How would you describe Penventon?: “A traditional 3 star family run hotel in Cornwall constantly striving to raise standards to the best that we can achieve”
2. Favourite drink: “Gin and Tonic’
3. 3 words to describe yourself: “Dedicated, responsible and passionate”
4. Interesting fact about yourself: “I was a Sotheby’s trained auctioneer before becoming Director of the Penventon”
5. Favourite pastimes: “Coaching and encouraging my children in their sporting activities”
6. What is happening at Penventon in 2008?: “We will be cementing the Penventon’s reputation and facilities as Cornwall’s luxury hotel and to secure the future of the business and all of the people who rely on it”

Contact: mark@penventon.com

Laura PascoeHR Manager

Having worked here for 20 years and married to Aaron, Laura is quite literally part of the family! Laura is our HR Manager and also the hotel Health and safety representative.

Should you have any enquiries with regards to staffing issues or health and safety then Laura is the lady to see!

Laura on Laura Pascoe:

1. What do you enjoy most about your job: “The variety; no 2 days are the same. There are always fresh challenges to meet”
2. Which is your favourite bedroom in the hotel and why: “The Poldark Suite. I love it because I helped design and decorate it, choosing the fabrics and the colour schemes”
3. Favourite drink: “Champagne”
4. 3 words to describe yourself: “Compassionate, friendly, sensitive”
5. Favourite pastimes: “Reading, holidays and computer adventure games”
6. Favourite TV Programme: “Grays Anatomy”

Contact: lpascoe@penventon.com

Paul RickettsDeputy General Manager

Deputy General Manager Paul is a key member of the team. Responsible for all hotel operations and customer fulfilment Paul deals with all customer feedback. Being the only male in an all female office ensured us he was capable of any challenge thrown at him; in fact we think he secretly enjoys it!

Paul can be contacted at any time on the details below and always appreciates and responds to any feedback.

Paul on Paul Ricketts:

1. 3 words to describe yourself: “Confident, Approachable, witty”
2. Favourite dish on the menu: “Fillet Rossini”
3. What do you love most about your job: “Being in a position that allows me to make positive changes”
4. Recommended wine: “Shiraz Rocheburg”
5. Interesting fact about yourself: “I always wanted to become a chef and trained and passed all the courses with distinctions. After spending 3 months in a kitchen I realised I didn’t find it fulfilling so I tried front of house which I still love to this day!”
6. Favourite pastimes: “Spending time with my son"
7. What can be expected at Penventon for 2008: “We are working on an increase on standards and customer care, as well as continuing to give our guests value for money”

Contact: paulricketts@penventon.com
01209 203137

Ryland AllanHead Chef

Our Head Chef Ryland has been working at the Penventon hotel restaurant in Cornwall for 20 years! He is very creative; always eager to try new dishes and enjoys a culinary challenge!

Ryland prides himself on our traditional English cuisine. This combined with his passion for different cultures is what leads to our eclectic mix of French, Mediterranean and Italian dishes. Fresh caught fish from the fishmongers in Newlyn, top quality meat from our local butchers and the finest fresh vegetables. Over 50% of our produce is local and Ryland is eager to add yet more local ingredients and dishes to our extensive menu.

Ryland Allan on Ryland:

1. How would you describe food at the Penventon: “Unique yet traditional”
2. The Penventon’s secret ingredient is: “The produce. Knowing where the food comes from, which farms etc is key for us. The quality of the food is the most important part”
3. Recommended dish from menu: “Steak Au Poivre (medium rare)”
4. Favourite drink: “a glass of LBV port”
5. Favourite pastimes: “Cooking, spending time with my wife and daughter and golf”
6. What do you enjoy most about your job: “Each ingredient has a natural flavour. Enhancing and combining these flavours and creating an experience for our customers; that’s the best part. It’s unbeatable.”

Contact: Rallan@penventon.com

Nigel JefferyReception Manager

Our Reception Manager Nigel is a great team leader. We are regularly praised on our reception team and they are very much like a family! Nigel has been at the hotel for 14 years and has run the reception team successfully for 7 years.

Nigel is in charge of all accommodation, group bookings and reception matters. He can be contacted at any point on the details below.

Nigel on Nigel Jeffery:

1. What is the best bit about managing a team: “Seeing the staff get a buzz from meeting targets. I work with a great team; I respect them a lot as they do me. We are all very good friends”
2. Favourite drink: “Gin and Tonic”
3. 3 words to describe yourself: “Positive, pro-active and motivated – I love a challenge!”
4. What do you love most about your job: “I love meeting people; I really couldn’t work without that. I love talking to them. I talk a lot (as most of my staff will tell you!)”
5. Interesting facts about yourself: “I have had a beard since I was 18 years old and have been married for almost twice as long as that! I also used to run my own business for 20 years; two milk rounds locally for which Ian; our hotel Conference and Events Manager used to be my Saturday boy!”
6. Favourite pastimes: “Supporting Cornish rugby, walking and cycling”
7. What is your plan for reception in 2008: “The plan is to improve hospitality and our focus on the customer. We have a high reputation for our customer service levels although there is always room for improvement!”

Contact: njeffery@penventon.com
01209 203000

Terry WeeksBar Manager

Bar Manager Terry has worked here for 27 years. With an impressive array of wines, liqueurs and Cornish beers, our Cocktail Bar is a perfect place to spend some quality time. With an emphasis on quality, Terry personally selects what we stock and we have some particularly rare liqueurs that are certainly worth trying.

From Pina Coladas to Penventon’s own cocktail; our bar in Cornwall is classic style. All of our bar staff are passionate and each one has their own area of expertise.

Terry on Terry Weeks:

1. Recommended wine: “Bollinger “and plenty of it!” as Lily Bollinger would say”
2. Liqueur of choice: “Mandarine Napoleon”
3. How many liqueurs and wines do you stock: “Over 150 wines and 50 liqueurs”
4. What do you love most about your job: “Savouring and serving unusual and interesting products”

Contact: terry.weeks@yahoo.co.uk
01209 203000

Ian CroucherConference and Events Manager

Our Conference and Events Manager Ian Croucher has been working at the Penventon for 21 years! He is very dedicated and ensures that all requirements are met and everything runs smoothly at all times.
Ian and his team organise weddings, conferences and events and he can be contacted at any time using the phone number or email address below.

Ian on Ian Croucher:

1. What do you love most about your job: “I meet a lot of people and everyday is different. I am very involved with all aspects of organising and arranging conferences here in Cornwall which means that I am always on the go.”
2. What is the secret for a perfect wedding: “Preparation! Preparation! Preparation!”
3. Favourite drink: “Tea”
4. 3 words to describe yourself: “Outgoing, enthusiastic and dedicated”
5. Interesting fact about yourself: “I have been married for 7 years to Penventon receptionist Emma”
6. Favourite pastimes: “Reading, films, computing”
7. What is next for Penventon: “Each year we set targets for ourselves to better the customer experience. This year I am improving our services and introducing breakfast meetings here at the Penventon Hotel in Cornwall as we have had great demand for them!”

Contact: Icroucher@penventon.com
01209 203000

Matt LivingstoneRestaurant Manager

Our Restaurant Manager Matt is now in his eighth year at the Penventon restaurant in Cornwall. Having previously studied Hospitality Management at University and being the Assistant Bar Manager of the Penventon for five years, you’ll find he is a perfect member of staff for recommendations of any sort.

Matt has quickly gained a real reputation for his excellent service and outstanding team, of which he is justifiably proud. Whatever your requirements, nothing is too much trouble. To book a table, hire a private dining room or discuss requirements, please contact Matt on the details below.

Matt on Matt Livingstone

1. How would you describe the Dining Galleries Restaurant: “It’s an ornate & elaborately decorated fine dining restaurant in Cornwall, serving a combination of classic and contemporary dishes using largely Cornish produce. A lively atmosphere can be expected with friendly & professional staff working to traditional values.”
2. Recommended dish on the menu: “How many can I have?!? I always have the Parma Ham & Black Pepper Tortelloni to start...but then get stuck choosing a main course – probably Tournedos Rossini or Chicken Duchesse. If I can have a dessert too, then I choose the warm Saffron Bread & Butter Pudding, with crème Anglaise & Cornish Ice Cream. Now I’m hungry!”
3. Interesting Fact about yourself: “I’ve been playing brass instruments, on / off since the age of 10. I’m currently a member of The Heyl Band, West Cornwall. Are brass bands interesting?? I think so…"
4. What do you love most about your job: “Love is a strong word, but I guess I’d have to say working with my team, who are a great bunch of people. I enjoy working on designing menus for special occasions and get a real buzz from a busy restaurant, full of people enjoying themselves.”
5. Career highlight so far: “Being interviewed for a web-site? No perhaps not. Getting my promotion to Restaurant Manager last April & working with a great team!"
   

Contact: mlivingstone@penventon.com
01209 203000

Jessica BillingtonSales and Marketing Manager

Jessica is the Sales and Marketing Manager of the Penventon hotel in Cornwall. She deals with all advertising, press releases and marketing and can also be contacted to book conferences, weddings and events in Ian’s absence. Having completed a writing degree, an NVQ in Management and previously worked in 2 hotels in Cornwall she has very quickly established herself as a strong member of the team.

Jessica handles the majority of website content, promotes the hotel events and is also our green co-ordinator. She can be contacted between Monday-Friday 9am-5pm on the details below.

Jessica on Jessica Billington:

1. How would you describe the Penventon: “It’s different to anything I have ever known; it is very grand and is the most inviting place ever to escape for a weekend break in Cornwall ”
2. 3 words to describe yourself: “Ambitious, enthusiastic, petite!”
3. What do you love most about your job: “The variety and the pace. There is always something going on and I love being at the heart of it
4. Favourite drink: Pina colada”
5. Career highlight so far: “A certain famous dance duo visiting the hotel where we had a cup of tea together and chocolate covered strawberries!”
6. Favourite bedroom in the hotel: “Room 17: It is just so unique and Victorian. A nice bathroom is what I look for when I travel away and this one certainly has that!”
7. Interesting fact about yourself: “I am the same height as Kylie Minogue!”
8. What can be expected at Penventon for 2008: “Lots! We are doing lots of fun things this year including various charity events. A particular event I am looking forward to is our African Ball in May. All money will be going to a local charity ‘Stars of Hope’ who raise money for the children in Africa. We have a fantastic band playing, Moroccan style food and everyone has to come dressed in the colours of the African flag. It promises to be a superb evening!”

Contact: jbillington@penventon.com
01209 203137

John HarrisLeisure Club Manager

Having worked here for 30 years our Leisure Club Manager John is a well established member of the Penventon family! Whether you are looking for regular membership, a short term burst of fitness activity or perhaps simply a Jacuzzi for the afternoon, John is the man to see.

The pool and fitness area is always staffed by John or a member of his team and any queries please feel free to email him on the address below.

Contact: Jharris@penventon.co.uk

Rosemary TippettHead Housekeeper

Our Head Housekeeper Rose has worked at the Penventon for 24 years! She started at the hotel part time for a bit of extra money and never left as is the story of many Penventon converts!

Rose is in charge of all housekeeping issues and the ordering of cleaning products. You can contact her on the main hotel number between the hours of 9.30am and 1.30pm.

Rose on Rose Tippett:

1. 3 words to describe yourself: “Bubbly, conscientious and outgoing”
2. How would you describe the hotel: “a very traditional and welcoming hotel in Cornwall ”
3. Favourite food: “Chocolate!”
4. Favourite bedroom in the hotel: “The Celebration rooms; they are so classy and romantic – I love the four poster bed!”
5. What do you enjoy most about your job: “Working with other people and managing a team”

Sarah BlenesFinancial Controller

Sarah our Financial Controller has worked here for 16 years although she doesn’t look old enough to have been here so long!

Sarah is in charge of sales ledger, purchase ledger and management accounts within the hotel and works from various offices in Cornwall therefore it is preferable to contact her by email as opposed to by telephone.

Sarah on Sarah Blenes:

1. 3 words to describe yourself: Friendly, enthusiastic and thorough
2. Favourite food: Chocolate
3. How would you describe the hotel: a very classic Cornish hotel
4. Favourite TV programme: Holby City
5. What do you most enjoy about your job: The relaxed atmosphere; it’s simply a lovely family run hotel to work for!

Contact: sblenes@penventon.com

Richard PearceSommelier

Our resident Sommelier Richard has worked at the hotel for 4 years. Having gained a BTEC National Diploma in Hospitality Supervision and WSET (Wine and Spirit Education Trust) intermediate and advanced certificates, both with merits, he is a man with a lot of knowledge!

Richard is naturally passionate about the wines and liqueurs and owns books on the subject! Always friendly and welcoming, you can find him in the hotel most evenings; he will undoubtedly make you laugh as he is naturally charming (a typical Leo trait!)

Richard on Richard Pearce:

1. Recommended wine: Macon Lugney
2. 3 words to describe yourself: Jolly, smart and helpful
3. Liqueur of choice: Lemoncello
4. Interesting fact about yourself: I build computers!
5. Favourite book: CSI Killing Game
6. What do you love most about your job: Interacting with the customers and being challenged on my knowledge of liqueurs